At Luxtouch (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, make a purchase, or interact with us in other ways.
Please read below details carefully by using our website www.luxtouch.ae, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use or access our website.
1. Information We Collect
We collect information in the following ways:
Personal Information You Provide:
• Account and Order Information: When you make a purchase or create an account, we collect personal details such as your name, email address, billing and shipping addresses, phone number, and payment information (e.g., credit card details).
• Contact Information: If you subscribe to our newsletter or contact us through our website, we may collect your name, email address, and other details you provide.
Information Collected Automatically:
• Cookies: We use cookies and similar tracking technologies to collect information about your browsing behaviour, such as pages visited, time spent on the site, and products viewed. This helps us enhance your experience and provide personalized content and ads.
• Usage Data: We may collect data about how you interact with our website, such as your IP address, browser type, device information, and other technical details.
Third-Party Sources:
• We may receive information about you from third-party sources such as social media platforms, marketing partners, and payment processors.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To Process Orders: To complete your transactions, including order processing, payment verification, and shipping.
• To Improve Our Services: To enhance user experience, optimize our website, and customize content and advertisements.
• To Communicate with You: To send order updates, respond to your inquiries, send promotional offers (if you’ve opted in), and provide customer support.
• To Comply with Legal Obligations: To meet legal and regulatory requirements, resolve disputes, and enforce our terms and conditions.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
• Service Providers: We may share your information with trusted third-party vendors who assist in processing payments, shipping orders, managing customer service, and marketing campaigns.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests (e.g., subpoenas or court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data. These may include the right to:
• Access and Correct Your Information: You can request access to and correction of your personal information.
• Delete Your Information: You can request to delete your account and personal data, subject to certain exceptions (e.g., for legal or accounting purposes).
• Opt-out of Marketing Communications: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise any of these rights, please contact us at luxtouch.ae@gmail.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies (like web beacons and pixel tags) to track user activity, analyse trends, and personalize your experience. You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may impact your ability to use certain features of our website.
For more information on how we use cookies, please refer to our [Cookie Policy] (if applicable).
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. International Data Transfers
If you are accessing our website from outside of the United States or other regions with different data protection laws, please be aware that your information may be transferred to, stored, and processed in countries where our servers are located.
9. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please call us at +971 582105055 or email us at luxtouch.ae@gmail.com
