Exchange Policy

At LUXTOUCH we want you to be completely satisfied with your purchase
Eligibility for Exchange
• Items which are defective upon receiving.
How to Request an Exchange
• Please reach out to our customer service team at [Email Address] or [Phone Number] within same day from receiving your dress.
Exchange Process
• Once your exchange request is approved, you’ll be given instructions on how to return the item to us.
Refunds
• Unboxing video of parcel (from the very beginning)* is mandatory for exchange of wrong or Defective product received
Exchange Processing Time
• Once we receive the returned item, please allow 3-4 business days for us to process your exchange